Refund Policy

Last updated: October 13, 2026

The short version

Coins are credited the moment your payment clears. If you bought a coin pack recently and haven't spent its coins, we'll refund it. Coins you've already spent on unlocks are non-refundable, because the Muse was delivered to your Vault. And if we ever charge you twice or by mistake, that is always refunded in full.

Unused coin packs — 14 days

If you purchased a coin pack within the last 14 days and the coins from that pack are still unspent in your balance, email us and we will refund the pack to your original payment method and remove the unspent coins.

Spent coins

Coins that have already been spent unlocking Muses or bundles are non-refundable. The digital good was delivered instantly and remains in your Vault. The same applies to coins given away through gifting.

Accidental and duplicate charges

Duplicate charges, double submissions, and charges caused by a technical error on our side are always refunded in full, whether or not the coins were spent. If something looks wrong on your statement, tell us — we would rather fix it than argue about it.

Muse Club subscriptions

You can cancel Muse Club at any time from your Wallet; the membership stays active until the end of the current billing period and is not charged again. Coins already credited to your account stay yours. We don't pro-rate or refund partial months, but the accidental-charge rule above always applies.

How to ask

Email [email protected] from your account email, and include the approximate date and time of the purchase and which pack you bought. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.